If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The following requirements must be met to qualify for a delivery guarantee refund:. So if you find that your order meets all of the requirements above, you may be eligible to receive compensation in some form. In checking with others who have successfully asked for compensation, it can range anywhere from receiving a credit on their account, to a free month of Amazon Prime, to a full refund on the item and and shipping cost.
So it can vary widely. I think the amount received tends to vary depending on the cost of the product, the number of late deliveries, and possibly other factors.
You need to contact Amazon. Finally, under 3 you can contact Amazon either by live chat or by phone. The chat is usually pretty quick and you can leave the window open while they investigate your issue. So essentially I was polite, inquired about receiving compensation, and then gave them the order number of the order in question so that they could look it up and see if I was eligible for a credit. Not too bad for 5 minutes of work. I am inquiring about a late package delivery.
You ca n catch more flies with honey than with vinegar, as the old saying goes. A while back I wrote about a service called Paribus that would track your online purchases from Amazon, Target, Wal-Mart and other stores, and if the price went down it would request an automatic price match refund either from your credit card price match policy, or the service itself. I used the Paribus service and received several decent sized refunds from my credit card provider.
For me the process of requesting compensation for a late delivery with Amazon was easy and was completed within 5 minutes. Have you received a credit or free month of Prime after your package was delivered late?
Tell us your experience in the comments! Chances are good that your online purchases have dropped in price since you bought them. So why not get a refund on the extra amount…. It's easier than ever to drop your expensive cable subscription. So how you can cut the cord, save some money and still watch all your…. When purchasing big ticket items or giving a down payment, pay with your credit card in order to minimize your risk of losing your money.
Peter Anderson is a Christian, husband to his beautiful wife Maria, and father to his 2 children. He loves reading and writing about personal finance, and also enjoys a good board game every now and again.
You can find out more about him on the about page. Don't forget to say hi on Pinterest , Twitter or Facebook! I am chatting with Amazon CS right this moment. They have informed me that Amazon no longer offers Prime extensions as compensation. That makes Amazon seem stingy. Where in my Amazon account can I see this promo credit? Your money doesn't need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes.
All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment. We can help you request a refund from:. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries.
Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. As an Amazon member, you might want to explore other relevant topics and solutions to everyday problems you encounter. Should you wish to learn how to get a refund on canceled Amazon orders , Amazon Prime , or Amazon without return and demand what you are entitled to, DoNotPay is your go-to. But we offer so much more than that! If you want to get rid of a stalker or familiarize yourself with signs of stalking , DoNotPay can help.
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Any problem you might have, just snap your fingers and DoNotPay will do its magic to make it go away. Just create your DoNotPay profile on our website in any web browser , and explore what we can help you with:. Let DoNotPay solve this problem for me. We have helped over , people with their problems. Sit back and relax while we do the work. Want your issue solved now? Hassle Free We have helped over , people with their problems. How to Get a Zelle Chargeback. You will instead need to contact Amazon customer service, which according to many Internet users, will wind up giving you a free month.
Keep in mind that some internet users have reported even better perks in return for a late Amazon Prime delivery. It's unclear exactly what triggers Amazon to offer one deal over another, and it might have something to do with the time of year and whether you've complained before or not.
But a quick look online clearly shows that Amazon is willing to offer more than just an extra month of Amazon Prime. So, the question becomes, how do customers actually take advantage of such deals when their packages are later than Amazon promised? To contact Amazon, it's best to use the company's Contact Us page. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed.
If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. Generally, Amazon recommends selecting the phone option to get support more quickly; customers can specify which phone number the rep should call.
Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Once it's time to talk to a customer service rep, the process is somewhat simple. Customers simply confirm that they purchased a product and that it hasn't arrived. Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service.
But as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience. Here Are 17 Benefits for Members. Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more.
As long as it's all done in a polite manner. In other words, writing in all caps or too much complaining will probably get you nowhere. As such, it's a good idea to go for it all the first time around or face the possibility of more pushback on subsequent attempts. One more thing: While it's fine to complain to Amazon on Twitter, the company discourages sharing order information on the social network and typically directs users to its customer service page.
So, although Twitter might be more convenient, it won't expedite a resolution. Amazon is renowned for its ultra-fast deliveries, but even the biggest online retailer in the world can drop the ball from time to time. Don Reisinger. Topics Amazon.
See all comments Amazon said they wouldn't do the extra month of Prime because "We are only able to extend Prime if the item was delayed in transit. It was out of stock but couldn't tell us?!?!?! This extra month "promise" is bogus.
I have an order I need that supposedly was "out for delivery" in my town. The product was never delivered and I got no explanation. Contacting the company after 8 p. I got no promises of anything even though I let them know how much I needed the product today which is true. Please do not laud Amazon for its good customer service when that is not true for everyone.
Their customer service must make up any excuse based on your circumstance. It's unfortunate that Amazon is getting so big that their customer service is getting worse.
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