Groupon Getaways Varies. We are actively in touch with our partners and also encourage you to reach out to them directly to reschedule your trip or cancel for a refund. If your order isn't Final Sale, you can also request a refund within 24 hours of purchase. Review our Extraordinary Event Policy for other details on refund exceptions. Please Note: Eligible orders can be self-canceled via the website or the Groupon app. Most tickets purchased through GrouponLive are Final Sale, and therefore non-refundable.
There are two deadlines to pay attention to when asking for a refund from Groupon. The first one is the time it takes for your item to be shipped back to Groupon. The shipping can take up to two weeks. The second one is the processing time of each refund request. Once they receive your item, it is typically processed in one or two business days. Here are the steps to check the status of your refund request:. If you encounter any problems with your request, you can contact Groupon at their customer support page.
Don't you just hate it when you buy a product or service and realize it's not to your liking? Your money doesn't need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment.
We can help you request a refund from:. So before executing your trade, read the fine print on both. According to the Groupon Promise , the plain-English version of its return policy, refund terms are actually pretty strict for traditional vouchers: Once three days elapse after purchase, all sales are final. Groupon Bucks issued as a refund have a longer day expiration window. The catch: You need to offload your Groupon before it expires.
If you need to get rid of traditional Groupon vouchers, check out coupon resale sites like Swap. Sought-after products command premiums on these sites. With a compelling listing and a little luck, you could actually turn a profit on your impulsive purchase. In rare cases, live performances and events booked through GrouponLive are refund-eligible after the date of purchase. When an event is canceled and not rescheduled — for instance, the headline performer becomes seriously ill and needs to cancel the show or tour or travel troubles force the tour to skip your venue — you automatically receive a refund.
And if the event is rescheduled, you have to ask for a refund if you need one. When the time comes to redeem your expired Groupon, spend just the bare minimum required to trigger the deal or negotiate with the retailer to reduce your spending requirement further and exit the situation with minimal damage to your discretionary budget.
They Just Want Your Money. I would like to receive a refund because I did not attend the event tonight. Please get back with me ASAP. I also am trying to return a purchase that I would like to exchange for a smaller size.
I am unable to get to the point to print a return label. Also when called support all they talked about what was wrong with my printer. There is nothing wrong with the printer.
I am well within my return window and have tried and tried. And now, there is no "live" telephone support. No more Groupon purchases in the future!! I too had trouble with return. May not be the same issue as others but I had been trying with android phone and tablet once I tried with computer my options matched the instructions.
I am well within the 12 day return window, yet I can't get the app to open my return page to print a shipping slip. How can I get so,done to respond and help.
Attendant refused to honor them upon checkin, and said they would redeem them at checkout. Upon checking out was again told they would not honor them. Too late and too tired to argue with them. They indicated I needed to return them to you, but your return policy indicates that returns must be within 3 days of purchase. Not sure how to proceed now. Order Please advise if there is any possibility of return. It is incomprehensible to me that you cannot get a live person at Groupon.
Emails don't work, phone s don't work and the live chat is a one-sided joke with no resolution. I have spent thousands of dollars on Groupon and will end now. Guaranteed I will spread the word! I have been trying to navigate through the website to return an item. I still have not figured it out. I am going to bite the dust on this one. But I plan to delete thee groupon app from my phone.
It is not worth the hassel. Still cannot figure out how to return an article of clothing. I will never purchase another thing from Groupon. I'll continue to only order from Amazon. Finding the return policy has been a nightmare. My daughter finally had to help me find the website. I am still not certain I know how to do this. I purchase two rooms at a hotel and the transaction clearly said failed.
So the next morning I checked to see if they went through and it still showed failed. So I tried purchasing the rooms again and they went through. I was charged for those rooms immediately, and two days later I was charged for the other rooms that were failed. I fought and fought with the whole Kelly and Groupon and everyone refused to reimburse me for those two rooms that were purchased even though it said failed.
Groupon employees are horrible to get a hold of, and if you do get ahold of them they sounds like they live in Egypt you can't understand a word they say. Highest up and management said sorry you purchased for a Realms, no I didn't do didn't go through so I only purchased two.
I used to love them but I don't want to do business with them anymore. I purchase sterling silver earrings on Groupon for 9. I wore them for two hours and my ear turned green, they are clearly fake. I have a ton of gold and silver jewelry and none of it has ever turned green on me. Not happy at all and of course they do not want to reimburse me in any way. I have had difficulty returning goods to Groupon. There is noooooooo way to access a live English speaking customer service representative.
I have called 1. I have an auto detailing voucher in my stuff. I have writer to customer service and they stated a rep. Well that never happened. I received 4 and want to return 3 of them. The directions for returning items hasn't worked.
Is that so I have to pay for them all? I returned some pet stairs for my dog a month ago. I'd like my money back! Will you please refund me asap. It's on my groupon. Please email or call thank you! I do need this money asap. Rebecca Stevenson.
Something is wrong with this picture. No one to talk to can't even find an online chat. I think I'll just delete them and never again do business with Groupon. I purchased wine from this company and I never received my purchase. I have been trying to get in touch with a rep for over a month with no success everyone I call the number they provide it gives me a recording and.
Then it hangs up what kind of company is this. I want a live person to return. Hello Groupon, I hope this message finds you well, yesterday i made a purchase thinking it was hotel room but it seem to be parking passes. Ani i would like to get a refund I don't even own a vehicle here my conformation : Best, Mr. I wanted some earrings and looked at your excentive collection but I did not have time to look at them at one time so I put the ones I liked in the cart.
When I signed in the next day, the rhinestone earrings were not in the cart so I found them again and put them in the cart and continued shopping. The next day when I signed in again, I had to go through the same procedure because the cart was empty again and I found another pair of silver leaves earrings which I put in the cart along with 1 set of 20 styluses which I could use.
I received two pairs of the rhinstone earrings. I am not able to print a return label. I need help! I want the silver earrings and the stylus set. How can I get them. I returned a wag and bone dog sweater that was too small for my dog , even though the measurements showed it should have!
The tracking showed you received the sweater on the 21st of December, todau is January 19th, and I still have not received a refund! Please deal with this in an honest manner! Bernadette Morris. Groupon is a complete scam.. I bought a voucher for service and the merchants phone number is dead confirmed by the phone co. I emailed groupon and they emailed back and told me to call the merchant.
There is no email for the merchant, and I can't reach the via their website, either. There is no phone number listed for groupon so I tried live chat and it said there were no operators available.
I tried the corporate number and it's been disconnected. Wow, groupon must be part of the witness protection program. I will just contact my credit card company and let them deal with it.
I will never buy from them again. I returned a pkg two weeks ago and have not gotten a refund in my bank account yet! Can you tell me why? Thanks, Jan Turley. The TechComm A floor vacuum cleaning and mop robot is not what I suspected it to be. It gets hung up on furniture and cords and needs constant supervision.
It also gets hung up under cabinets. It runs too long and cleans the same places over and over again while leaving other places untouched. Not worth the money. It has been hard to find a return on the computer that I feel like they want to discourage one from returning.
I ordered a phone cover in Nov. I sent it back as stated. I have a return label and I checked it out today Jan. Still have not received a replacement or refund. Have not been able to find a number to call. It is very frustrating and will probably not do business with them again. I posted an honest review on her Facebook and at at night while I am asleep she called me berating me about my review.
I now have 6 that have fallen out of the extensions. I was so not impressed. I also did not appreciate the unprofessional call at at night berating me, telling me this her livelihood and how could I write such a reply. And then asked me to come back in. No, thank you. Angela The material was to stiff.
I bought 3 ultrasonic honey comb deffuses from you gave them as Christmas gifts. I would like a replacement or refund. I've never had a problem with anything i bought. So let me know what to do. I know how your refund works but these were Christmas gifts.
Very interesting company. I ordered solar LED lights for my yard and received tool boxes instead. I contacted to find out about having the items exchanged for what I originally ordered but the policy is to return it or keep the wrong item. I am guessing I will keep the tool boxes and give them away as presents and purchase two more sets of solar lights.
I was totally confused trying to get this order through. I called the wine Co and they were amazing. They had my order done in 3 minutes.
This is beyond frustrating. I purchased akai headphones for a gift at Christmas they do not work how can I return them please. GroupOn will not refund your money. No matter how much a refund is justified. The GroupOns I bought for a BumperDoc shop are not honored and I can not get credit toward any service because there is a new owner. GroupOn would not refund my purchase price and would only give me credit toward new GroupOn purchases, but that credit expired in days.
Say good-bye to your money if a business closes or is purchased by someone else after your GroupOns are bought. What an exhausting experience to cx my charge at Groupon when it turns out that service supplier doesn't come to my zip code. I'm going to call my bank! I made a mistake and ordered the same cosmetic service twice.
I need to return of of the the them! It has only been one day! I will never use Groupon again, and will tell family and friends. I never used a voucher, and sent emails for a week. Yet, no response. Never again I paid postage u lied said return labels were free But it was a lieShame stop hiding an face your people. O will never order anything else from groupon.
I think the prices were great but it was sad a company with this many customer can't return a package the so call return label won't print the return label i have changed my card number i was sent things I didn't order this is a sad sad company u can't face us.
I really don't want anything else from u i don't like the way u do business. I will never use a Groupon again. I booked a Carriage Ride in Dallas for the 16th of Dec. I wanted to cancel the 16th and use that payment for the 20th. I never could get thru to anyone to achieve that. I called the Carriage company and they told me to contact Groupon. I have never been thru so much for such a small thing to do. I just wanted my credit to go for the 20th carriage ride, not the 16th.
In the past I have had a problem with Groupon. I am not impressed with your company and how you do things. What Gives? Need receipt for returning an item I purchase, don't want to sign in or need a password have more problems with your company then any other.
Email [email protected] yahoo. Life message sent emails tried call and nothing but recording. Last time I purchase anything from groupon. Also please take me off your mailing list. Guy Tardi. I need to print a mailing label put my printer will not do it please send my one for the iPhone 6 mophie that I ordered.
I am just about ready not to use groupon at all anymore because I cant talk to someone. I am having trouble going online to print an return label, n This is the most difficult process every to return an item. Will I be sent a label if not I need to get a call. Twice now groupon has ordered me an items I never requested. I removed my c. I appreciate the 14 day window to return if needed.
It is not always possible to envision all the things about the product. I ordered a new grey jumbo sofa style plush dog bed for my grandpuppy. Sent to my daughters house. When it arrived she sent me a photo!
Wrong dog bed!!! No phone for customer service anymore so I sent email. Took 5 days for first response and all the offered was a refund! I want what I ordered period. I've sent numerous emails but response seems computer generated not personal. Running out of the 14 day window please please someone help me. My family and i are huge Groupon people but this is crazy! I have been trying to contact groupon for 2 days , the line is always , yes always told to call back later.
I have tried 5 or 6 times today. I fill in all info each time , I have more to do than try to get my problem taken care of. I use groupon a lot,but I am not going to do business with a company unless I can get this solved soon. I ordered an item and they sent me a cardboard paper in my package without the item I ordered. I've tried contacting them several times with no response. Does anyone have a solution on how to contact Groupon or get your money back? I am very very disappointed after ordering from them many times.
I am unable to print a return shipping label for my last purchase. Very very frustrated. The purchase was for men's side zip carlos boots. They are not wide enough for my husband. Please expedite a resolution to this problem. I need a return label also. Bounces me all over but what I want. Cannot find return label. This place is unbelievable. Will never use again.
I could not find the return labels. The site needs to be more friendly. I have no recollection and never received anything, but was charged to my credit card.
Harold Rohrbach. Hi I have ordered items over 2 weeks ago and they still not arrived how do I get a refund. I purchased a cranial sacral massage from Belle View Massage. Extremely disappointed. Waste of time and money. Do I have any recourse?? Purchased an Obama tee an it had six little holes that went from from through back of shirt. I purchased an ergonomic office chair and I want to return it. Having trouble finding out how to accomplish this return. Help Please. I pitched a laptop from you, no problem with delivery etc but my husband chose it and unfortunately because he is partially blind did not notice the size of the screen which is 10 inches far too small so I need to return it.
This is now the problem I am finding it so hard to even get on you site, can you help. I need to get a refund on items I just got in. I need refund mailing label to send passage back. I did what was on the letter and cannot get the label. This comforter is not what I expected. I do not care for the fleece on the comforter. Groupon only credit ed This additional credit for both items should be back on my acct.
ASAP I shouldn't have to go through all this. The phone I taught it was that's not the one that I was looking for. I have not stopped emailing next to these items, " like Please? I'm still waiting for my things" I purchased a refurbished HP BAx When you slide it in the slot, it runs for a second and stops. The keys freeze when I am playing games like Candy Crush and other games that are similar to Candy Crush.
I am very disappointed and am requesting a refund. Thank you very much. Sincerely, Carolyn B Gaymon. Since groupon does not handle the returns for their 3rd party seller it's an awful situation for the consumer.
My son bought a cell phone that would not work. He tried tech support for the phone provider and he's messaging still would not work. After a week or so working on the phone he contacted the seller to return it. Seller response with fix that did not work. They are only delaying the 30 days return policy so we canot return the product. I would highly desuade people from buying from Groupon. I use to purchase a lot of items from Groupon but will definitely bringing my business somewhere else after this experience.
Are you kidding me? It's so easy to receive your order, but it's hell to send it back for what ever the reason is. I tried purchase the ticket but twice get error. After few time from my card been withdaw two transactions. After call to support I get refuse of refund and now is it not ticket and no money.
It is scame for my opinion. The Item I received was not what I expected. For one it was way too long for my height and the material was not what I envisioned. It looks more like polyester. I guess I was expecting more of a strong wind breaker type of material.
0コメント