Once the VCC is activated, you can view the details in the extranet as many times as you like for 18 months days from the check-out date. You have up to days after the check-out date to charge a VCC. For a more detailed explanation about how to charge VCCs, watch this tutorial video. If you use a channel manager or property management system, you can find out more about charging VCCs by taking a look at this article.
To find out more about how to do this, take a look at this article. This card gives you access to the exact amount for that booking, and you can charge the card as you normally would. Just make sure you do this after its activation date.
This is generally set to one day after the check-in date, except for eligible properties where the VCC is activated when the reservation becomes non-refundable. We generally activate virtual credit cards VCC one day after the check-in date.
For eligible properties, we do this when the reservation becomes non-refundable. For more information, contact your payment service provider. If you receive a VCC in one currency but charge it in a different one, Mastercard will convert the amount using their own exchange rate.
You can find out what this is on the Mastercard website. Each payment you receive by virtual credit card VCC will be for the total gross amount of the booking. Note: Not all properties are eligible for payments by bank transfer. Each payout will include reservations where the guest checked out during the period since your last payment was processed. The payment on the 6th of the month includes reservations where the guest checked out between the 27th and the last day of the previous month.
You can also download these payout documents. Keep in mind that it can take up to six working days for your bank details to be fully updated in our system. To find out more about updating your bank details, watch this tutorial video.
If we make your bank transfer payment in a different currency from the currency of your bank account, your bank will convert the amount using their own exchange rate. Sometimes, you are expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you should not pay anything upon arrival. If the property requests money from you and you believe this is incorrect, please go to the Help Centre for further support.
How do I add my booking to my account? Unfortunately it's not possible to add this booking to your account. We're working on a way to make this possible in the future. Are meals included in my booking? Your confirmation email will list if any meals are included or not included.
Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly days before your stay to find out more. Please go to the Help Centre. You'll likely need to send our Customer Service team a screenshot of the mismatched information and if you had to pay any extra fees, a receipt as proof of payment.
Cancellations and modifications. My booking has been cancelled, when will I be refunded? If your booking has been cancelled, Booking. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly. Can I cancel my booking? If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.
Can I make changes to my booking? It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address. Why was my booking cancelled or declined? Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner notifies us. Next, we refund you and cancel your booking. If I need to cancel my booking, will I pay a fee? Overall, the star classification is a representation of how the accommodation compares to the legal requirements if applicable or, if not regulated, the sector or customary industry standards in terms of price, facilities and available services these requirements and standards can vary between different countries and organisations.
In order to make it easier for customers to find the right match to their travel preferences, Booking. We use these multiple features to derive statistical patterns. Based on these inputs, a machine-learning based analysis is being conducted which results in a quality rating between , displayed by using yellow tiles next to the name of the property being automatically calculated and awarded to the accommodation.
Only customers who have stayed at the Accommodation will be invited by Booking. The completed guest review including submitted rating during your stay may be a uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing future customers of your opinion of the service level and quality of the Trip Provider, and b wholly or partly used and placed by Booking.
In order to offer and maintain recent and therefore relevant reviews, reviews can only be submitted within a limited period of time 3 months after a stay and each review will only be available for a limited period of time up to 36 months after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria such as language, reviews with comments , whereas a review of a customer who [always] submits comprehensive and detailed reviews aka "Property Scout" may be ranked on top.
You have the option to choose various different forms of ranking and filter e. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. The guest review form should be regarded as a survey and does not include any further commercial offers, invitations, or incentives whatsoever. Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email whether for one event or series of connected events.
You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip including any warranties and representations made by the Trip Provider. Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the Trip price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the Trip price or fee to the relevant tax authorities.
You are granting Booking. Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights including the copyrights of the contents and information of and material on our Platform are owned by Booking.
To the extent that you would wholly or partly use or combine our translated content including guest reviews or would otherwise own any intellectual property rights in the Platform or any translated content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Booking.
Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights including copyright and database right. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession hereinafter also referred to as "consumer" can rely on the mandatory provisions of the law of the country where they have their habitual residence i.
Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands.
Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
The English version is available on our Platform by selecting the English language or shall be sent to you upon your written request. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.
In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions. The Trip Service is rendered by Booking. The support companies only provide an internal supporting role to and for the benefit of Booking.
Certain designated support companies render limited customer care support services only by telephone. The support companies do not have any Platform and do not in any way control, manage, maintain or host the Platform. The support companies do not have any power or authority to render the Trip Service, to represent Booking. You do not have a legal or contractual relationship with the support companies. The support companies do not operate and are not authorised to act as any form of process or service agent of Booking.
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